1. 7-Day Unconditional Money-Back Guarantee, applicable to unopened and unused items. If you are dissatisfied with your purchase or no longer need the item for any reason, and the item has not been used within 7 days of receipt, you can contact us to return it and request a refund. Please note that in this case, the return shipping cost is the customer’s responsibility and is non-refundable. The item must be in its original packaging, unused, and unopened to qualify for a refund.
Please note that return shipping costs are non-refundable, and the item must be returned unopened and unused to receive a refund.
If the packaging has been opened, the buyer must send photos and obtain confirmation from the seller. Returns are only supported if the item is confirmed to be in good working order. Additionally, the buyer will be responsible for a 20% loss charge.
Please ensure that the item is returned with its original packaging and accessories in the same condition as when you received it.
Order Cancellation Policy: Your order can be cancelled within 12 hours of placement. For cancellation, please contact customer service via email. A full refund will be credited to your account within 3 to 5 business days after receiving cancellation confirmation. If you wish to cancel your order but more than 12 hours have passed since it was placed, we can check with our warehouse. If the package is still in the warehouse and has not yet been shipped, we will provide a full refund; if the package is already in transit, we will hold the order, but you will need to pay 15% of the order value for our shipping and return handling fees.
Return Confirmation
1. Contact our customer service for a return label. Submit your order number, clear photos or videos, and packaging information to confirm acceptance, as well as detailed information about your return request for review and approval.
2. Please contact customer service via email: wucongyan309@gmail.com
